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Consequently, the complaint was rejected due to the anti-money laundering policy, and the player was unable to recover his funds. The player from Peru was unable to withdraw money due to Gmail verification issues. They were not receiving the verification code in their email, which prevented the withdrawal process. The Complaints Team had extended the response time for the player to provide necessary communication with the casino, but the player did not respond to requests for information.
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The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Colombia has requested a withdrawal one day prior to submitting this complaint. The player from Croatia has their account blocked and their winnings confiscated. The player from Russia had experienced difficulties withdrawing his funds from an online casino.
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The issue remained unresolved as the player did not respond to the Complaints Team’s requests for documentation and clarification, which led to the rejection of the complaint. It was reported that the player’s account had been hacked, resulting in the loss of funds. The Complaints Team had extended the timeline for resolution and sought updates from the player, but due to a lack of response, the investigation could not proceed. Technical support had repeatedly advised them to wait without providing a resolution. The Complaints Team advised the player to contact the police regarding the hacking issue and marked the complaint as resolved. Our calculation of the casino’s Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos.
- He deposited Mex$9,400 and was unable to withdraw his winnings of Mex$10,000 after verification.
- The Complaints Team informed that the player’s deposit had been credited to his game balance, as confirmed by the casino.
- Unfortunately, the player had not responded to further inquiries from the Complaints Team, leaving the resolution of the issue incomplete.
- The player stopped responding to our questions and comments, so we had to reject the complaint.
- The player from Italy has been trying to withdraw his winnings, but all his withdrawal requests have been declined.
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- The player from Chile had two withdrawals rejected on June 26 due to banking issues, despite having previously made successful withdrawals to virtual accounts.
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The casino had initially blocked the account due to alleged violations of their rules but ultimately allowed the player to access his winnings. The player from Venezuela had their account blocked without understanding the reason and sought help in recovering it. They had a pending deposit of Bs8,500 that was never credited and had not received updates from support despite multiple attempts to resolve the issue. The investigation revealed that the casino enforced its Terms & Conditions, citing multiple account creation as grounds for voiding any balance, including the disputed deposit.
The Complaints Team had extended the investigation period multiple times; however, the player ultimately did not respond to the inquiries, leading to the rejection of the complaint. The player from India had been waiting over two months for a pending withdrawal, despite having a fully verified account and previous successful withdrawals. Attempts to contact the security team had resulted in automated responses with no resolution. The issue was resolved after the player confirmed receipt of the withdrawal, leading to the complaint being marked as ‘resolved’ by the Complaints Team. The player from India had a blocked casino account, which prevented access to her funds. Despite repeated reminders to the casino’s support, the account remained inaccessible, and she requested the restoration of the account and an update to her email.
The player from Tajikistan had requested a withdrawal prior to submitting this complaint. Despite our team’s attempts to communicate with him and extend the complaint’s timer twice, the player did not respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint due to lack of player’s cooperation. The player from Moldova, who had a winning balance, encountered a sudden account blockage during the withdrawal process. Despite having sent all required documents for verification and having used the account for 2 years, the player did not understand the reason for the blockage. The casino had claimed the account was blocked due to fraudulent actions as per their rules.
We had reached out to the player for more details and extended the response time by 7 days. However, due to a lack of response from the player, we were unable to proceed with the investigation or provide potential solutions. The player from Mexico, despite having previously made successful withdrawals after verification, was accused by the casino of breaching its rules without being provided any evidence. He deposited Mex$9,400 and was unable to withdraw his winnings of Mex$10,000 after verification. After our intervention, the casino reactivated the account and allowed the withdrawal. The player confirmed receipt of his funds, resolving the issue.
The player hasn’t provided us with confirmation in time, therefore we are rejecting the complaint. The player from Italy made sports betting bets, but winnings have not been credited. The player later reopened the complaint and confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Brazil has requested a withdrawal three weeks prior to submitting this complaint. The player then had their account blocked, and the casino stated the reason for this was that the player used software to automate betting on sports.
Mobile devices have become increasingly popular for gambling on the go, but they can be more susceptible to connectivity issues compared to desktop computers. Always understand the rules placed on each bonus to avoid unforeseen restrictions. The customer support team from Bonus Sport 1Win section is educated and willing in order to help. If a person have questions concerning 1Win minimum revulsion, 1Win deposit, or even more, leave them a new message. No, right now app users have access to the same bonuses that can be found on the full site version of the sportsbook.
Shortly after we have contacted the casino, the player has informed us about his payment issue has been resolved. The player from India has deposited money into the casino account but the funds seem to be lost. The casino informed us that the first deposit was successful and they likely do not see another attempt to deposit. The complaint was rejected because the player did not respond to our messages and questions. The player from Brazil has deposited money into casino account but the funds seem to be lost. The casino informed us that the deposit of €48.50 was credited to his gaming account, which was also confirmed by the player.
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- The player from Peru wanted to withdraw winnings from 1win but could not due to a missing email confirmation that never arrived, despite attempts to change the email address.
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- The player from Peru was unable to access the poker platform due to verification errors and had not received a response after 32 days despite submitting the required documents.
- Despite repeated attempts to communicate with casino’s support, he has not received a response or the outstanding funds.
The player from India had deposited 17,000 INR and submitted a withdrawal request for 21,600 INR. After being told to wait 8-30 days, he received an email stating that his account was locked. The player from India had deposited 40,000, wagered up to 48,800, and requested a withdrawal.
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However, he did not provide the additional requested information, including details about his last withdrawal and communication with the casino. Despite extending the deadline twice for his response, the player had failed to reply, leading us to reject the complaint due to insufficient information for further investigation. The player from India had experienced significant delays in his withdrawal process at 1win Casino, which he had initiated over 16 days ago. Despite having provided all the required KYC documents, there had been no progress or communication from the casino. The player had accused the casino of blocking his account and withholding his withdrawal without proper evidence.
In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino’s win and withdrawal limit is displayed in the table. 1win Casino is a very big online casino based on our estimates or collected information.
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- The player from Brazil is struggling with his account in the casino.
- He sought assistance from the casino, but they did not understand his situation.
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- The player from Brazil has requested a withdrawal one day prior to submitting this complaint.
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The complaint was marked as resolved after the player acknowledged receipt of the funds. The player from South Korea faced a significant delay in withdrawing funds since August 6th, with the casino placing the withdrawal on hold for account authentication. Following the intervention of the Complaints Team, the player’s account verification was completed, and the withdrawal was successfully processed.
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The player from China requested a withdrawal more than two weeks ago prior to submitting this complaint. The player has received the payment, and the complaint was closed as «resolved». The player from India had her 1win account blocked for a few months due to alleged multiple software account fraud.
The player had confirmed the problem was resolved, but failed to confirm receipt of the funds, leaving us with no choice but to reject the complaint. The player from Venezuela had deposited $200 USDT and won $350. However, after attempting to withdraw $150 and completing the required security conditions, the player’s account was abruptly closed while they were playing a game.
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Despite attempts at mediation, the casino refused to refund the amount, leading to the conclusion that the complaint would be rejected. The player from Armenia faced account closure at 1Win without justification, despite not having violated any rules. After submitting the required verification documents, he received a message accusing him of fraudulent actions, which he denied. Consequently, the complaint was closed as unjustified, and the player was informed that the casino’s decision was based on industry practices to prevent abuse. The player from Bangladesh faced an unjust account closure by 1win, along with the withholding of 500 USDT. Consequently, the complaint was rejected based on these findings.
The player from Nigeria had an account with 1win, but after he won $11,000 in monopoly casino games, the casino had blocked his account. The player had sent in the requested identity documents for verification, but the account remained blocked and his winnings were not refunded. The player had clarified that he only had one account, which had been verified by the casino in the past. He denied having violated the casino’s rules, specifically rule 9.7 about multiple accounts. The casino had claimed the player filed a duplicate complaint, but did not provide further details.
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However, they didn’t provide any evidence to support their claim. The casino agreed to refund the player’s balance and asked for his crypto wallet details. The player, however, didn’t use crypto and asked for an alternative payment method. Despite multiple reminders, the player failed to provide the requested information, leading to the rejection of his complaint. The player from India was unable to access his 1win account, and an estimated Rs. 60,000 worth of funds were stuck in his account.
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They raised concerns over KYC/AML breaches and manipulated games, feeling that the platform was designed to deceive and exploit players. The Complaints Team extended the response time for the player to provide more details about their complaint, but ultimately, due to a lack of response, the complaint was rejected. The player from South Korea had deposited 30,000 KRW into her account using a bank transfer, but she still had not received the balance. 1win The Complaints Team had extended the investigation period to allow for further communication, but the player did not respond to requests for additional information. As a result, the complaint was rejected due to lack of response, and the investigation could not proceed.