Since they used each other’s devices and payment methods several times, we had jest to reject the complaint. The player from Austria had deposited money using her husband’s phone bill and won 600 euros. However, after attempting owo withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according owo the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill państwa in her husband’s name, we considered the casino’s actions as justified and rejected the complaint.
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- Despite having reached out jest to customer service and provided bank statements, the issue remained unresolved after three weeks.
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We had also provided him with an article owo read about Payout ratio (RTP). The player decided to stop playing at the casino and we, therefore, rejected the complaint as per his request. We had also offered him the option to share his experience with other users on our website. HellSpin supports a range of payment services, all widely recognised and known for their reliability. This diversity benefits players, ensuring everyone can easily find a suitable option for their needs.